AIS policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, AIS policies and procedures are subject to change.
In the course of serving its customers, AIS acquires stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to AIS by its customers in order to establish service.
In addition, AIS may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
AIS will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of AIS, its partners, its employees and other customers of AIS services. To protect the loss, misuse, and alteration of information that is collected from customers, AIS has appropriate physical, electronic, and managerial procedures in place.
How is customer information used?
AIS may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. AIS may also use customer information to provide its customers with system information or information about new or upgraded products.
Disclosure of customer information and communications
AIS will not otherwise disclose its customers’ personal and account information unless AIS has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of AIS, AIS customers, or others, or where AIS has a good faith belief that the law requires such disclosure.
AIS also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that AIS stores or transmits for its customers. The circumstances under which AIS will disclose such electronic customer communications are when: it is necessary in order to provide service to the customer; it is necessary to protect the legitimate interests of AIS and its customers; it is required to cooperate with interception orders, warrants, or other legal process that AIS determines in its sole discretion to be valid and enforceable; and it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by AIS and appear to pertain to the commission of a crime.
AIS disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. AIS will, however, review, delete or block access to communications that may harm AIS, its customers or third parties. The grounds on which AIS may take such action include, but are not limited to, actual or potential violations of AIS Acceptable Use Policy which is sent to all customers.